Terms and Conditions

These Terms and Conditions set out the rules that govern use of the 1red website and services and explain the relationship between us and our users. We ask you to read these terms carefully before registering or placing real-money bets or wagers. By creating an account and using our services you accept these terms and any additional conditions that apply to specific products or promotions.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that takes place under your account. You must provide accurate and up-to-date personal information and notify us of any changes. You must not share your login credentials or allow others to access your account. We may suspend, restrict or close accounts where we suspect fraud, unauthorised use, collusion, bonus abuse, or breach of these terms.

Eligibility requirements

To use our services you must be at least 18 years old and be legally permitted to gamble in your jurisdiction. We may refuse registration or close accounts where local law prohibits participation. Multiple accounts by the same person or household are not permitted. We reserve the right to ask for verification documents - such as proof of identity, address or payment - before allowing deposits, gameplay or withdrawals. Verification may be required at any time, particularly before processing a withdrawal.

Acceptable platform use

Use of our website must be lawful and honest. You must not attempt to manipulate games, use bots or software to automate play, or attempt to bypass geographic or technical restrictions. Use of VPNs to conceal location may lead to account restrictions. You must comply with any game‑specific rules and any limits we set on stakes, deposits or withdrawals.

General bonus and promotion rules

All promotions are subject to specific terms which are published with each offer. Promotional terms may include eligibility, minimum deposit, wagering requirements, game contributions, maximum bet limits during playthrough, expiry periods and withdrawal caps. We may require verification prior to granting or releasing bonus funds. Any attempt to exploit or manipulate promotions may result in forfeiture of bonuses and winnings and account suspension.

Deposits and withdrawals

Available payment methods, minimums and limits are shown in the cashier. We will endeavour to process deposits and withdrawals promptly, but all transactions are subject to any checks we require for compliance and fraud prevention. Withdrawals may be subject to verification checks and may be returned to the original payment method where possible. We may apply limits to maximum withdrawals or pay large wins in instalments where permitted by these terms.

Dispute resolution

If you have a complaint you should contact our support team via the channels shown on the site and provide full details. We will investigate and respond in line with our internal complaints procedure. If you remain dissatisfied after following our complaints process, you may have statutory or other legal rights in your jurisdiction and should seek independent advice on next steps.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to active account holders. Continued use of the service after changes have been published will constitute acceptance of the revised terms. If you do not accept the updated terms you should stop using the service and contact support to close your account.